Welcome to Custro.com (the "Website"). The website is operated by Custro, registered at Admonit HaChoresh 13, Sderot, Israel (the "Company" or "Website Management").
Use of the website, the content, products and services offered on it (the "Services") is subject to your full acceptance of the terms of use detailed below (the "Terms"). Please read the terms carefully, as any browsing, use or purchase on the website constitutes express and unconditional consent to its terms.
These terms constitute a binding legal agreement between the user ("User" or "Customer") and the Company. The provisions of the terms shall apply to any use of the website and to any purchase made through it.
The terms are written in the masculine for convenience only, and refer to both women and men equally.
The Company reserves the right to change the terms from time to time, at its sole discretion, without the need for prior notice. The binding and determinative version of the terms is the version published on the website at the time of use or purchase.
The terms of use of the website apply to use of the website and the services included in it through any computer or other communication device (such as cellular phones, handheld computers, etc.).
The user declares and undertakes that they are eligible to perform binding legal actions. If the user is a minor (under 18) or not entitled to perform legal actions without the approval of a guardian, the use of the website shall be considered as having received the guardian's approval.
The user holds a valid Israeli identity card or valid foreign passport, and a valid credit card issued in Israel or abroad by one of the recognized credit card companies.
The user is the owner of an active email inbox on the internet.
The website offers digital services for building, editing and designing resumes and related AI-assisted job-search tools (SaaS). Paid access (Custro+) is an ongoing subscription service, not a one-time purchase of downloadable information. Features, usage limits and access duration depend on the plan shown before purchase. Nothing in these terms guarantees employment or any particular outcome.
The Company makes efforts to ensure that the information displayed on the website is the most accurate and complete, but inaccuracies or errors may appear in good faith. The Company shall not bear any responsibility arising from or related to them.
Placing an order on the website requires providing basic identifying details (name, address, email, phone). Providing false details is a criminal offense and the Company reserves its right to take legal action against those who provide false details.
Transaction approval is contingent on approval from the credit card company. If approval is not received, a notification will be sent to the user and the order will be canceled.
The total price, any applicable VAT, the subscription period, how often you are charged and the automatic-renewal terms are shown before you confirm payment and in the payment confirmation. Payments are charged in New Israeli Shekels (NIS); prices shown in another currency on the English site are for reference only. The price shown on the final payment page governs the charge, subject to mandatory law. A subscription renews and is charged only as disclosed and authorized at purchase.
The Company may update service prices from time to time without prior notice. The binding price is the price provided to the customer at the time of completing the ordering process.
Payment is made through a secure payment processing system that meets the PCI-DSS standard. Credit card details are not stored on the Company's servers.
This policy is subject to the provisions of the Consumer Protection Law, 5741-1981 (the "Law") and the Consumer Protection Regulations (Transaction Cancellation), 5771-2010 (the "Regulations"). In any case of contradiction between the provisions of these terms and the provisions of the Law, the provisions of the Law shall prevail.
If we receive your cancellation notice within 14 days of your first Custro+ payment, you get a full refund of that payment, with no cancellation fee and no deduction for the time you used the service. Renewals stop, and the access bought with that payment ends once the refund is confirmed. This guarantee applies once per customer, to the first paid purchase only. It does not apply to renewals, repeat purchases, upgrades or plan changes; those are covered by the statutory rights below. Refunds are made to the original payment method within 14 days of receiving the notice.
Under the Consumer Protection Law, a consumer who buys a subscription remotely (an ongoing transaction) may cancel within 14 days from the date of the transaction or from the date of receiving the disclosure document, whichever is later, even if the service has started. In a cancellation due to a change of mind that is not covered by the first-payment guarantee above, the Company may deduct, as far as the law permits, the proportional consideration for the service provided until the cancellation and a cancellation fee of no more than 5% of the transaction price or NIS 100, whichever is lower. Any amount due will be refunded within 14 days of receiving the cancellation notice.
You can cancel your subscription at any time, including after the first 14 days, in one of two ways. Stop renewal: you keep Custro+ until the end of the period you already paid for, and you are not charged again. End the subscription now: the subscription ends and charges stop within 3 business days of receiving your notice (6 business days if it is sent by registered mail), unless you ask for a later date. You are not charged for service after the cancellation date, and any amount paid in advance for the period after that date is refunded as required by law. Stopping renewal does not take away your right to end the subscription now.
No cancellation fee is charged on a payment refunded under the 14-day first-payment guarantee, on a cancellation due to a defect, non-conformity, late or missing service or a breach by the Company, or where the law does not allow one. In other cancellations due to a change of mind, any fee will not exceed 5% of the transaction price or NIS 100, whichever is lower. No card-processing or other fee is added.
In case of cancellation due to a defect in the service, non-conformity between the service and the details provided, or failure to provide the service on time, no cancellation fees will be charged, and the Company will refund the consumer's full payment within 14 days from receipt of the cancellation notice.
A consumer who is a person with a disability, a senior citizen (over 65) or a new immigrant may cancel the transaction within four months from the date of the transaction or from the date of receiving the disclosure document, provided that the agreement included a conversation between the business and the consumer. The Company may require the consumer to present a certificate proving their belonging to one of these populations.
A cancellation notice may be submitted through: the website, using the "Cancel transaction" link in the footer, the cancellation page (custro.com/cancellation) or the billing tab of your profile; by email to Custro.dev@gmail.com; by phone at 058-627-8755 (Sun-Thu 09:00-18:00); or by registered mail to Admonit HaChoresh 13, Sderot, Israel. Please include your name and ID number and, if possible, the email used for payment and the order number. Do not send credit card details.
The services on the website are provided as is ("AS IS"). The Company shall not be responsible for the suitability of the services to the user's specific needs.
The Company makes efforts to maintain proper functioning of the website, but does not guarantee that the service will be immune from malfunctions, disruptions, or unauthorized access to the Company's computers, damages, breakdowns, hardware or software malfunctions, or communication line failures.
The responsibility for the content of resumes, the accuracy of data and their use rests solely with the user. The Company shall not be liable for any direct or indirect damage caused to the user or to a third party as a result of using the website's services.
The user declares that they are aware and accept that the platform and the services provided on it rely on deep integration with advanced technological models of generative artificial intelligence for writing, wording, and design. These models operate on a complex algorithmic basis of statistical prediction, and lack the ability for contextual understanding, moral judgment, or logical distinction between facts and fabrications.
Therefore, it is clarified beyond any reasonable doubt that there is a real risk that texts, skills, job descriptions, or other details incorporated in resumes produced through the website will contain historical inaccuracies, material errors, false attribution of capabilities to the user, or corrupted information (a phenomenon professionally known as 'AI Hallucinations'). The outputs and services are provided to the customer 'as is' (AS IS).
The burden of proof, verification obligation, and sole responsibility for the content rest entirely with the user. Before downloading (Download) the resume, and before presenting, transferring, or using it with potential employers, academic institutions, or any third parties, the user commits to meticulously review the document and perform rigorous proofreading to confirm the absolute accuracy of all data, dates, and statements contained therein.
The Company fully disclaims, and the user releases the Company and its representatives finally and irrevocably from, all civil, tortious, or contractual liability for direct, indirect, commercial damage, loss of position, cause of action (including fraud or misrepresentation claims from an employer), reputational harm, or any other damage caused to the user or to a third party due to reliance on content that was created, distorted, or omitted by the website's artificial intelligence engine.
All intellectual property rights on the website, including copyrights, designs, methods and trade secrets, are the sole property of the Company. These rights apply, among other things, to the graphic design of the website, its databases (including product listings, product descriptions, etc.), the website's computer code and any other detail related to its operation.
It is prohibited to copy, duplicate, distribute, sell, market and translate any information from the website (including trademarks, images, texts and computer code) without obtaining the Company's explicit prior written permission.
The Company respects the privacy of website users and considers its protection to be of great importance. The Company's privacy policy is detailed on a separate page and constitutes an integral part of these terms.
The website operates in accordance with the provisions of the Privacy Protection Law, 5741-1981, and the Privacy Protection Regulations (Information Security), 5777-2017.
The Company takes standard precautionary measures to maintain, as far as possible, the confidentiality of information. Credit card data transmission on the website is encrypted according to the PCI DSS standard.
These terms and everything arising from them shall be governed exclusively by the laws of the State of Israel.
The exclusive and sole jurisdiction in any matter and dispute arising from these terms and from the use of the website is vested in the competent courts of the Tel Aviv-Jaffa district only.
Company
Custro.com
Address
Admonit HaChoresh 13, Sderot, Israel
Phone
058-627-8755
By using Custro, you agree to these Terms of Use. Thank you for reading, and good luck with your job search!